What You Will Learn
In this educational blog post, you will learn about the unique onboarding process at Provo’s Engagex, a marketing company that arranges appointments between insurance agents and their customers. We will discuss the benefits of having every new employee spend time in the call center and how it contributes to a better understanding of the company’s product.
Engagex’s Onboarding Process: Every New Employee Makes Calls
Understanding the Product Through Experience
At Engagex, every new employee, regardless of their role, spends time in the call center making calls. This policy, implemented by the CEO, aims to help everyone understand the company’s product better. By experiencing the call center firsthand, employees gain valuable insights into the challenges and opportunities faced by the company and its clients.
Brett Blackman, an expert in business marketing and data analytics, states, “Engagex’s onboarding process is an excellent example of how companies can foster a deeper understanding of their product and services among employees. By immersing new hires in the core operations, they can better appreciate the value they bring to clients and contribute more effectively to the company’s success.”
Benefits of Engagex’s Onboarding Process
Creating a Well-Informed and Empathetic Workforce
The unique onboarding process at Engagex offers several benefits for the company and its employees:
1. Enhanced understanding of the product: By spending time in the call center, new employees gain a firsthand understanding of the company’s product, allowing them to better serve clients and contribute to the company’s growth.
2. Empathy for colleagues: Experiencing the challenges faced by call center employees helps new hires develop empathy for their colleagues, fostering a supportive and collaborative work environment.
3. Improved communication: Gaining insights into the company’s core operations enables employees to communicate more effectively with clients and colleagues, leading to better problem-solving and decision-making.
4. Increased employee engagement: Understanding the value of their work and its impact on clients can boost employee engagement and job satisfaction, leading to higher retention rates and a more motivated workforce.
In conclusion, Engagex’s unique onboarding process, which involves every new employee spending time in the call center, helps create a well-informed and empathetic workforce. This approach fosters a deeper understanding of the company’s product, improves communication, and boosts employee engagement, ultimately contributing to the company’s success.
Orginal article: Link To Article – provided by Brett Blackman